Warranty and Refund Policy - Smokey Oasis

Thank you for choosing Smokey Oasis for your smoking product needs. We take pride in offering high-quality products, and we want you to be completely satisfied with your purchase. Please review our warranty and refund policy below to understand your rights and responsibilities when shopping with us.

30-Day Warranty

At Smokey Oasis, we stand by the quality of our products. All eligible products purchased from our store are covered by a 30-day warranty from the date of purchase. This warranty ensures that the product you receive is free from defects in materials and workmanship.

What's Covered?

Our warranty covers manufacturing defects and issues related to the quality of the product. It includes but is not limited to:

  • Cracks or breakages in glassware or hardware
  • Malfunctions in electronic components (e.g., vaporizers)
  • Missing or damaged parts

What's Not Covered?

Our warranty does not cover damage caused by:

  • Accidental drops or mishandling
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Damage due to improper use or cleaning
  • Damage caused by exposure to extreme conditions

Requesting Warranty Service

If you believe your product is eligible for warranty service, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number] to initiate a warranty claim. Provide your order number, a description of the issue, and any relevant photos or videos.

  2. Evaluation: Our team will review your warranty claim to determine if it meets the eligibility criteria.

  3. Resolution: If your warranty claim is approved, we will offer one of the following solutions:

    • Repair of the product
    • Replacement with an identical or similar product
    • Refund, as outlined in our refund policy

Refund Policy

If you are not completely satisfied with your purchase, you may request a refund within the first 30 days from the date of purchase. To be eligible for a refund:

  • You must provide proof of purchase, such as your order number or receipt.
  • Refunds will be issued to the original payment method used during the purchase.

Contact Us

If you have any questions or need assistance regarding our warranty or refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Smokey Oasis is exceptional.

For warranty and refund inquiries, please contact us at Smokeyoasis00@gmail.com